Return and Refund Policy

 This website is operated by Valencia rose hair LTD

 Product Availability

We endeavour to display all items in our current internet range. Goods subject to availability. In the event that we are unable to supply the item(s), we will automatically highlight this as being out of stock. Occasionally, the website may show inaccurate information and in this case we would contact you to let you know if the goods are out of stock & offer a replacement product or a refund.

 Our Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

 Disclosure of Information: Data Protection

 The information on the form you submit will be held and used by in accordance with the provisions of the Data Protection Act for the purpose of order processing, account administration, statistical analysis, business analysis. Your information will NOT be passed on to any third party representatives.


 All prices are at the current rates and are correct at the time of publishing.

We accept online payment in a secure environment by Credit / Debit card which is operated by PayPal and Barclays.

Delivery Services Information

It will take 2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (if you order on Monday, your order should ship out on Wednesday). You will receive a tracking number once your order ships.

 UK Registered Delivery (3 – 5 days) cost £8.99 and 3 Working days Registered delivery cost £14.99. International Express Deliveries take 5 -7working days cost ($41.54 or £30) and standard delivery takes 10- 14 working days depending on location cost ($31.22 Or £21.80). We will endeavour to fulfil orders as quickly as possible however, in the event that an item is temporarily out of stock, we will contact you. An Invoice will be dispatched with the goods. Should you experience any problems regarding deliveries, please contact us on or call us on 02070968236


 It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order Please contact us on The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

 Returns and Refunds Policy

 We trust that you will be satisfied with any service or product that you receive from Valencia Rose hair. Please confirm that you are selecting the right product before you place your order. Our 7 days’ money back guarantee states that if you are not satisfied with our product a full refund will happily be made.  However, the product must be returned within 7 days of receiving your item in its original condition, unopened and unused. A full refund will be issued not including postage and packing fee. We reserve the right to return items that have been used. Exchange of items are permitted within 3 days of receiving your item in its original condition, unopened and unused. Return postage and any additional postage and packing charges will be within the buyer’s responsibility. Refunds will be issued in the same manner the original purchase was made less a 10% processing fee. Custom made wigs and custom made hair extensions are non refundable after processing, if you need to cancel your order please contact us before your order has been processed. Please email We cannot be held responsible for packages lost or damaged on return. It is recommended that any returns are well packed and insured to cover damage or loss., If you wish to cancel your order before processing, please notify us immediately by sending a message to stating your desire, transaction number, and reason for cancellation. We will then issue you a refund.